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BE Care Plans for Battery Storage Systems
Essential Care
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Annual BESS preventive maintenance Scheduled yearly service including safety checks, cleaning, and ensuring optimal performance of the battery housing.
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Fire protection system check Inspection and testing of fire suppression systems to meet PGS37-1 safety requirements.
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Inspection, cleaning & filter changeRoutine check of all visible components, dust removal, and replacement of air filters for reliable airflow and cooling.
Addons
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24/7 Hotline support Direct access to experts anytime in case of urgent incidents
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Within 4h intervention responseRapid response option for critical failures, guaranteeing technicians on-site within 4 hours.
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Spare parts consignment stock Dedicated stock of essential spare parts reserved for your site to minimize downtime
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Extended warranty Custom pricing. Longer coverage for key components, tailored to your BESS configuration.
Premium Care
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Annual BESS preventive maintenance Scheduled yearly service including safety checks, cleaning, and ensuring optimal performance of the battery housing.
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Fire protection system check Inspection and testing of fire suppression systems to meet PGS37-1 safety requirements.
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Inspection, cleaning & filter change Routine check of all visible components, dust removal, and replacement of air filters for reliable airflow and cooling.
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Tightness check of all connections Verification that all electrical and mechanical connections are secure to prevent overheating or failure.
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Remote monitoring & diagnostics Continuous remote monitoring of system performance, allowing early detection of faults or irregularities.
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Faster intervention times (Next Business Day +1). Priority service ensuring that technicians respond quickly to issues within the agreed timeframe.
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Priority on-site diagnosis Fast-track on-site troubleshooting when remote support cannot resolve the issue. Only applicable when needed.
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Advanced corrective maintenance Full repair service covering replacement of defective parts and restoring system operation.
Addons
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24/7 Hotline support Direct access to experts anytime in case of urgent incidents
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Within 4h intervention responseRapid response option for critical failures, guaranteeing technicians on-site within 4 hours
-
Spare parts consignment stock Dedicated stock of essential spare parts reserved for your site to minimize downtime
-
Extended warranty Custom pricing. Longer coverage for key components, tailored to your BESS configuration.
Advanced Care
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Annual BESS preventive maintenance Scheduled yearly service including safety checks, cleaning, and ensuring optimal performance of the battery housing.
-
Fire protection system check Inspection and testing of fire suppression systems to meet PGS37-1 safety requirements.
-
Inspection, cleaning & filter change Routine check of all visible components, dust removal, and replacement of air filters for reliable airflow and cooling.
-
Tightness check of all connections Verification that all electrical and mechanical connections are secure to prevent overheating or failure.
-
Remote monitoring & diagnostics Continuous remote monitoring of system performance, allowing early detection of faults or irregularities.
-
Faster intervention times (Next Business Day +1). Priority service ensuring that technicians respond quickly to issues within the agreed timeframe.
-
Priority on-site diagnosis Fast-track on-site troubleshooting when remote support cannot resolve the issue. Only applicable when needed.
-
Advanced corrective maintenance Full repair service covering replacement of defective parts and restoring system operation.
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24/7 Incident Hotline support Round-the-clock access to support staff who can escalate and coordinate emergency responses.
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Guaranteed <4h intervention optionOption for critical cases where a technician is guaranteed on-site within 4 hours.
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Spare parts consignment stockReserved stock of replacement parts kept ready for your system to minimize downtime.
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SLA with 98% uptime commitmentService Level Agreement guaranteeing 98% availability of the BESS, backed by monitoring and intervention.
Addons
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24/7 Hotline support Direct access to experts anytime in case of urgent incidents
-
Within 4h intervention responseRapid response option for critical failures, guaranteeing technicians on-site within 4 hours.
-
Spare parts consignment stock Dedicated stock of essential spare parts reserved for your site to minimize downtime
-
Extended warranty Custom pricing. Longer coverage for key components, tailored to your BESS configuration.
FAQ
A warranty covers defects, not performance. Our Care packages ensure preventive maintenance, compliance checks, and rapid support to keep your system running reliably beyond basic warranty terms.
Unplanned repairs often cost significantly more than preventive service. A Care package reduces total cost of ownership by avoiding downtime, extending component life, and preventing major failures before they happen.
With Premium and Advanced Care, corrective maintenance and spare parts are prioritized. Even if the issue falls outside warranty, we minimize downtime with rapid intervention and access to reserved stock.
Even lower-usage sites face compliance obligations and potential failures. Care packages protect your investment, keep inspections up to date, and ensure that when your system is needed, it performs without risk.
Yes. You can begin with Essential Care and scale up to Premium or Advanced as your site grows or uptime requirements increase.
Premium Care guarantees next-business-day response. Advanced Care offers priority interventions, a 24/7 hotline, and even a <4h on-site option for critical sites.
Yes. All plans include mandatory inspections and checks aligned with PGS37-1 and other safety requirements, ensuring compliance while protecting your investment.
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